Is it me or is this guy a TOTAL douche bag?

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Image by Getty Images via Daylife

OK, so I’m trying to insure that the Wine Bloggers’ Conference in Sonoma has good, solid Wi-Fi access.  I’ve spent a decade and a half in the networking industry and the last 8 years designing wireless products so when I setup a conference for 160+ BLOGGERS, i.e. many many laptops in the same room, I have my concerns because of the physical limitations of Wi-Fi.

So the hotel hooks me up with the contact information for their service provider (the Wi-Fi is outsourced which is typical for a hotel).  I send him a message stating exactly my concerns and pointing out that I’ve setup many tradeshow demos as well as conference networks that got hammered by a techie conference.  Here is the email that he sends back to me (understand, I am the hotel’s customer and I am selling out their hotel for this weekend and giving them untold exposure through media the whole weekend).  Is it me or is this dude kinda of a douche?

Dear Sirs-

There are a total of 19 APs interspersed throughout the hotel, not including extra devices occasionally set up by catering.  Depending on the unit, they’ll support from 12-36 users on the wireless (multiple internals).  This has been the design at the Flamingo since its initial design and installation, almost as if we knew what we were doing…

Please inform the users that the codes will be bound to the MAC address of the NIC they use at the time of connection and entry of the code.  They cannot switch computers and use the same code.  The time in contiguous and not broken up to when they are using the connection, ie: 3 hrs ≠ 9 hrs of 15 minute usage periods.

Also, be aware that the total bandwidth for the Hotel Guests use is 6mb/3mb.  Therefore, this should not be a time for these “HEAVY internet users” to download all the Richard Simmons or Jane Fonda videos as this type of abuse will naturally hinder the enjoyable experience that such a convention should foster, human dialogue and contact.

I hope that you enjoy your stay at the Flamingo and that all elements of your convention are a total success.

JJ

Maybe its me, I don’t know…

Updated: The hotel worked on the service provider to create a parallel network in the main conference area that will be supported by additional APs on non-adjacent channels and they committed to having staff on hand throughout the entire conference should this network shit the bed.  I feel better about the chances of success.

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